Gold for “CRAFT”

Awarded at the Brandon Hall Group’s HCM Excellence Awards 2025

CRAFT, a learning and development initiative designed for a premium hospitality brand, was awarded Gold for Best Results of a Learning Program. The program focused on elevating service excellence by building core operational and leadership capabilities across the organization.

Through a structured and immersive learning journey, CRAFT enabled participants to internalize brand values, enhance guest experience standards, and strengthen team collaboration. Its success was reflected in consistent improvements in service delivery, employee engagement, and operational consistency – earning top honours for its measurable and meaningful impact.

CRAFT: Shaping excellence, one experience at a time.

Focus: Service Excellence | Operational Capability | Organizational Impact